Help Scout

The Help Scout connector provides reports about your users, teams, conversations, customers, tags and more.

Common use cases include:

  • Response time over time

  • Response time by day of week

  • Response time by mailbox, team

  • Ratings by user

  • Total messages by user

  • Total chats by user

  • Most active customers

  • Received customer messages over time

  • Segment report by mailbox custom field

  • Filter by conversation tag

For pricing information, please see https://www.betterreports.com/connectors/helpscout

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