Better Reports

Help Scout

The Help Scout connector provides reports about your users, teams, conversations, customers, tags and more.
Common use cases include:
  • Response time over time
  • Response time by day of week
  • Response time by mailbox, team
  • Ratings by user
  • Total messages by user
  • Total chats by user
  • Most active customers
  • Received customer messages over time
  • Segment report by mailbox custom field
  • Filter by conversation tag
For pricing information, please see