Record staff names manually for the Shopify connector
If your store is not on the Shopify Plus or Advanced plans, the staff username field is not available in the Shopify API. Because of this limitation, Better Reports cannot automatically retrieve staff names from the Shopify connector.
To work around this, you can manually record staff names in Better Reports. This creates a snapshot of your Shopify user data that Better Reports can use in reports.
You can repeat this process at any time to add new staff names or remove staff who no longer work in your store.
💡 If your store is on the Shopify Advanced or Plus plan, staff names can be retrieved automatically. See Set up a custom app for Shopify user data (Advanced and Plus only).
- Open the Monthly sales by POS user report, or any report that includes the User name field.
- At the top of the report, select Record a snapshot of staff data.
- When the dialogue box opens, open the hyperlink titled this page. The page opens in a new tab.
- Copy all of the content from that page.
- Paste the copied content into the dialogue box.
- Click Record user names.
The User name field will now show your staff names correctly in reports.
Need more support?
If you get stuck or have additional questions, you can contact our team directly through the Help widget in the bottom-right corner — we typically respond within one business day.