Cancel a subscription
Each Better Reports connector has its own billing setup. This article explains how to cancel a subscription for each connector.
In this article:
Shopify
For Shopify, subscriptions are cancelled by uninstalling the Better Reports app from your Shopify admin. For detailed steps, see Shopify's instructions for uninstalling an app.
⚠️ If you are using a Standard account, disconnecting a Shopify connection does not cancel your subscription. You must uninstall the app from your Shopify admin to end the subscription.
Stripe and Help Scout
For Stripe and Help Scout, a subscription is cancelled when you disconnect the connection from your organisation.
💡 Only members with the Admin role can disconnect a connection.
- Choose your organisation using the organisation selector in the top left corner
- Select the Settings tab
- Select the Data connections section
- Select Disconnect on the relevant connection
- Select OK in the popup window
Need more support?
If you get stuck or have additional questions, you can contact our team directly through the Help widget in the bottom-right corner — we typically respond within one business day.